PCMIX Warranty Policy

Buying open-box computer components should be exciting and stress-free. We want you to feel completely confident when upgrading your setup. That is why every single product sold on PCMIX comes with a guaranteed seller warranty.

Our Assured PCMIX Warranty Tiers

We have structured our warranty to ensure your gear is protected right out of the box:

  • Premium Gear (Above ₹800): Enjoy a full 6-Month PCMIX Warranty. We stand by the quality of our higher-tier components and want you to game or work without worry.
  • Mid-Range Essentials (₹350 to ₹800): Covered by a solid 3-Month PCMIX Warranty. Perfect for giving you ample time to test and use your new peripherals.
  • Budget Finds (Below ₹350): Backed by a 30-Day PCMIX Warranty. This gives you a full month to ensure your accessories are working perfectly.

What About the Official Brand Warranty?

You might get lucky! Because we deal in open-box inventory, official brand warranties can vary. It depends on factors like the original import date, the first time the item was sold, and specific brand policies (for example, some brands only honor warranties from Amazon-exclusive sellers).

If the manufacturer accepts your invoice for a longer warranty, that is a fantastic bonus for you! But no matter what the brand decides, you can rest easy knowing your baseline PCMIX Warranty is strictly guaranteed.

What is Covered?

  • Functional hardware defects that occur under normal, intended use.
  • Issues that prevent the component from operating as advertised.

What is Not Covered?

  • Physical damage, liquid damage, or accidental drops after delivery.
  • Damage caused by improper installation, custom modifications, or power surges.
  • Normal wear and tear on cosmetic elements.

How to Claim Your PCMIX Warranty Experiencing an issue? We are here to help make it right. Simply reach out to our support team with your original PCMIX invoice and a short video showing the issue. We will guide you through a quick troubleshooting process or arrange for a resolution.

How Your Warranty is Handled?

When a component stops working, your main goal is getting your setup back online as fast as possible. To make sure you experience minimal downtime, your warranty claim follows a straightforward and efficient Repair First Policy:

  • Expert Repairs: If your item can be fixed, it will be. Your hardware is handled by experienced PC enthusiasts who understand exactly how these electronics work. Your original gear will be carefully repaired and tested to ensure it is back in perfect working condition for your daily use.
  • Seamless Replacements: Sometimes, a hardware defect is simply non-repairable. If that happens, you will promptly receive a fully tested replacement unit so your system stays up and running without missing a beat.